FAQ

How do I pay?

You may pay using PayPal either through credit card or a PayPal account. You do not need a PayPal account in order to pay using your credit card. You may also pay through bank deposit via BPI. For bank deposits, bank details will be provided after checkout.

Our currency is in Philippine peso.

Do you have a physical store?

We do not have a physical store. Upcoming trunk shows and events will be announced on our Instagram and events page.

Where do you ship and how much does shipping cost?

We ship to locations within the Philippines at a flat rate of P100.

How long does it take to deliver my order?

After payment is confirmed, orders will be shipped out within 24 hours (excluding holidays and weekends). It normally takes 2-4 business days for areas within Metro Manila and 3-5 business days for provincial areas via JRS Express. We will not be responsible for packages delayed in transit.

Do you ship internationally?

We ship internationally to the US, Singapore, Australia and Canada. International shipping normally takes 5-7 business days. Can't find your country available during checkout? Click here to for a shipment quote.

Do you accept wholesale orders?

We accept wholesale orders from international retailers. Please feel free to send us an email at info@jeanjaquet.com for wholesale inquiries.

Where are your earrings made?

Our products are designed in Manila and handmade in Manila, Cebu and Bacolod by Mia Jeanjaquet and Filipino artisans. We strongly believe in supporting local industries and workers.

What are your earrings made of?

Our earrings are made of components sourced in the Philippines. For our hardware, we use a variety of gold-plated, stainless steel and alloy hardware. For our tassels, we use cotton, silk and rafia. We also use resin, fabric, stone, glass, plastic, wicker and wood. We try our best to source new and one-of-a-kind components to keep our designs fresh and original. Due to the handmade nature of our earrings, lengths and sizes may vary but very minimal.

Are your earrings heavy?

All our earrings are lightweight. We personally don't appreciate heavy earrings so we only create designs that are comfortable and easy to wear.

What are your care instructions?

Keep your earrings away from direct sunlight and place them in a dry and enclosed container/space when not in use. We’d love to see you take your earrings on your next beach trip but please be careful not to expose it to salt water because this will corrode the hardware. Keep away from water, make-up and heat. Take extra care of earrings made of resin, shell, glass and ceramic. Please store in a hard flat container to avoid cracks or breakage. Avoid applying pressure or dropping from high places.

Can I return a pair I ordered?

Transactions are considered final and non-refundable. We accept return and exchange for defective items within 7 days only. If items are damaged after 7 days, we will not accept returns but do accept repairs. Be advised that repair and shipping expenses are shouldered by the customer. Please feel free to send us an email at info@jeanjaquet.com for inquiries.